Return & Exchange Policy
At GreenDoor, our commitment to customer satisfaction is paramount, but due to the nature of our products, we are unable to accept returns. However, we are more than willing to offer exchanges to ensure you’re happy with your purchase.
Exchange Process
If you encounter any issues with your opened product and are unsure if it qualifies for an exchange, we are here to assist. Please reach out to our customer service team at founders@greendoorbox.com for guidance. We aim to make this process as smooth as possible, providing either a refund or a replacement product based on the specific circumstances.
Opting for a Replacement
Should you prefer to receive a replacement instead of a refund, we welcome this choice. We will promptly ship a replacement product at no additional shipping cost to you.
Limitations
Please note, we monitor returns to identify any patterns of abuse or unusual activity. Under certain circumstances, such as repeated returns, we reserve the right to refuse a refund or replacement.
Damages and Issues Upon Delivery
Our partners take great care to ensure the quality of your products and conduct thorough inspections before dispatch. Upon receiving your order, we ask that you inspect the products for accuracy and potential damage incurred during shipping.
Any claims for missing or damaged items must be reported within 48 hours of delivery. Should you discover any issues, please contact us immediately with a detailed description of the problem. Depending on the situation, we will either refund the purchase price or replace the product at no cost to you.
Contact Us
Your satisfaction is our top priority. For any inquiries or further assistance, do not hesitate to get in touch with our dedicated customer service team at founders@greendoorbox.com.